We accept payment by PayPal, Visa, Mastercard, Amex, as well as by international money orders in US currency, bank drafts and corporate checks.

You may completely cancel, add items to or take out items from your order until we ship your package which is usually in 1-3 business days. We charge your credit card only at time of the actual delivery of your package to the shipping company.

Customer satisfaction is our top priority. You may return any item to our warehouse in the US for a 100% money back refund within a period of thirty (30) days from the date of receipt (except the cost of return shipping). Instead of returning the item for a full refund, you also have the option of using 100% store credit for up to 12 months. For non-US countries, we may have to exclude customs duties and/or VAT if we pay them on your behalf. Should there be any fundamental errors committed by us, such as delivery of a wrong or damaged item, etc., you be entitled to a full refund.

If you decide to return an item, please first send an e-mail to us at info@turkishrug.com and obtain return information. Items are to be returned in the same condition as sold with no damage or alterations.

We ship all packages fully insured against damage and loss. If your order shows damage when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item. If possible, also please try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.

We do not accept returns for custom rugs unless they are damaged during shipment. We charge 25% of the amount when we start the production and charge the rest after we send you a picture of the finished rug and have your approval. If you do not like the result, you may cancel your order at this point and we charge back to your credit card.

We ship via UPS AIR and FedEx and deliveries are usually made in 4-6 business days to all locations in USA and Europe, and in 5-7 days to Australia, New Zealand and most of Asia, Latin America and Africa. Please let us know if you want to upgrade to 2-3 days delivery. All items are fully insured against damage and loss.

We currently ship free worldwide.

UPS (United Parcel Service) and FedEx usually deliver in 4-6 business days to all locations in USA and Europe, and in 5-7 days to Australia, New Zealand and most of Asia, Latin America and Africa. Please let us know you to upgrade faster delivery.

A Carpet is a knotted or pile rug. A hand-made carpet is constructed on a vertical or horizontal loom. A row of Persian Knots (single) or Turkish Knots (Double) are tied by hand to the warp threads after which a single or double weft thread is passed through the warp threads and beaten downwards to secure the knots. Generally speaking, carpets are thicker than kilims, depending on the depth of the pile.

A Kilim is a flat weave rug. A hand-made kilim is constructed on a vertical or horizontal loom by passing the weft threads under and over the warp threads. There are many different techniques of flat weaving including Slit Weave, Soumak, Cicim, Zili and more.

We have classified our carpets and kilims into various age categories. Where these categories are concerned, we use the known provenance of the item (where available) as well as our own appraisal skills, developed over our 20+ years’ experience and in collaboration with other experts, to estimate the age of a piece. Color, design elements and motifs, the construction techniques, the types of dyes used, the “feel” (handle) of the piece, the materials used, the abrash (color mellowing or change over time) and many other considerations combine to estimate the age of a piece.

Below is an explanation of the age classifications we use on this website.

• New: 0 to 10 years old
• Aged: 10 to 40 years old
• Vintage: 40 to 90 years old
• Antique: over 90 years old

A very popular style in our extensive range is the Vintage Over-dyed Carpet. These carpets are very much sought after due to their unique visual appeal and contemporary color pallet.

Each over-dyed carpet in our range is unique. We personally travel throughout Turkey, Iran and other Middle Eastern countries to select vintage carpets which are suitable for upcycling as over-dyed carpets, considering the quality of original workmanship and materials, appeal of designs and motifs and colors suitable for re-dying.

We take great care to prepare each carpet and personally oversee each stage of the process. Firstly, we select suitable pieces and carefully hand-wash to remove and residual dirt. Next, the pile on each piece is sheared to a uniform depth and then the whole carpet is neutralized before being immersed in a dye bath to create a carpet which features many shades and hues of the main color.

Another very popular style in our extensive range is the Vintage Overdyed Patchwork Carpet. These knotted-pile rugs, which are constructed from smaller pieces cut from different rugs sewn together to create a larger piece, are very much sought after due to their unique visual appeal and contemporary color palette.

Each over-dyed patchwork rug in our range is one-of-a-kind. We personally travel throughout Turkey, Iran and other Middle Eastern countries to select vintage, hand-woven wool rugs which are suitable for upcycling as over-dyed rugs, with carefully attention paid to the quality of original materials and workmanship, the visual appeal of the designs and motifs and the colors most suitable for re-dying.

We take great care with the preparation of every overdyed patchwork rug and personally oversee each stage of the process. Firstly, we select suitable individual rugs and carefully hand-wash each to remove and residual dirt and stains. Next, the pile on each rug is sheared to a uniform depth. From each rug smaller, rectangular pieces are cut and neutralized before being immersed in a dye bath. As each piece takes up the dye at a different intensity, many shades and hues of the main color are achieved. We then sew a lining to the back each piece to ensure stability, sew the individual pieces together with wool dyed in the same color-bath and, finally, attach a strong backing fabric to the finished piece.

In the finished piece the original background design pattern of each carpet is visible through the new, usually monochrome, surface color. As several different carpets have been used to create each rug, the overall effect is one of visually pleasing shade and pattern variations.

A special feature of Overdyed Patchwork Rugs is that they can be “made to order”, which is very useful if you have a particular space to fill and which conventional sized rugs do not suit. As we select and collect our own carpets for remanufacture into Overdyed Patchwork Carpets, we can show you the patterns and colors of the Carpets we suggest you use / which we believe will work well together and then we can cut and sew a rug to suit your space.

Patchwork Kilim Rugs are flat-weave rugs which are constructed from smaller pieces cut from different kilims and sewn together to create a larger piece. They very much sought after due to their unique visual appeal and contemporary color palette.

Each patchwork rug in our range is one-of-a-kind, being constructed from genuine Aged and Vintage Turkish Kilims.

We personally travel to all regions of Turkey to select older, sometimes partially worn or damaged kilims which are suitable for repurposing as Patchwork Kilim Rugs, paying careful attention to the quality of original kilim, the materials and workmanship, the visual appeal of the designs and motifs and the colors most suitable for combining into an up-cycled rug.

In our workplace, the old, individual kilims are firstly carefully hand--washed to remove any residual soiling or staining before being cut into smaller, rectangular pieces. A lining is then sewn onto the back of each individual kilim piece to ensure stability and the individual pieces are then joined. Finally, a strong backing fabric is sewn to the finished piece.

As several different Kilims have been used to create each rug / runner, the overall effect is one of visually pleasing shade and pattern variations.

Our workplace artisans are extremely skilled as well as having a great eye for color and design, so each Patchwork Kilim Rug they produce for us is a “work of art”. A special feature of Patchwork Kilim Rugs is that they can be “made to order”, which is very useful if you have a particular space to fill and which conventional sized rugs do not suit. As we select and collect our own kilims for remanufacture into Patchwork Kilim Rugs, we can show you the patterns and colours of the Kilims we suggest you use / which we believe will work well together and then we can cut and sew a rug to suit your space.

A very important consideration in our selection of carpets and kilims is that no piece in our collection is the result of unethical practices such as child or sweat-shop labor.

However, it is essential to note that the tradition of Anatolian and Central Asian weaving, extending from as far back as 500 BC, was based on passing from generation to generation the spinning and weaving techniques of traditional village and nomadic cultures. The actual weaving of the rug is just one step in a very involved process and many people’s efforts contribute to the finished product. Shepherds, shearers, spinners, dyers and weavers as well as many others all contribute to the end result. According to Anatolian tradition, the majority of village and nomadic weavers were women and young girls were immersed in and surrounded by the spinning and weaving processes from a very early age as mothers, aunts and grandmothers taught the next generation the construction techniques and design motifs particular to their own geographic region or cultural background.

The skills to weave a fine rug are, therefore, developed over many years and the process of honing these skills for many women began when they were young. This does not equate to child labor, but more to continuance of cultural and artistic traditions which are steeped in history and family.

Hand-made Carpets and Kilims are very sturdy and resilient and, with the correct maintenance, will last for many years and can be passed from generation to generation.

We strongly recommend having your carpet or kilim professionally cleaned every 3 to 5 years, depending usage / placement. Please ensure you contract a professional rug washer who uses traditional washing methods. It is very important to avoid chemical cleaning such as Dry Cleaning or extreme heat / hot water which some carpet washing machines use. The natural fibers of a hand-made rug, wool, cotton and silk, as well as the organic, natural dyes can be seriously damaged when the lanolin is stripped and the dyes bleached by chemicals or the warp and weft distorted by heat.

Between professional washing we advise that you vacuum your rug as well as lift and vacuum under your rug regularly. When doing this you should take care not to vacuum the fringes as this could result in damage and distortion. It is also a good idea to take your rug outside several times a year to shake or beat any residual dust or other foreign matter particles out. This will not damage your rug and will, in fact, ensure the longevity of your item.

Should you have liquid spillage or other localized marking, you should attend to these as soon as possible. Always use clean, chemical free cloths to “dab” or “soak up” the stain from the top and bottom of the rug. Never rub the surfaces of the rug as this may damage the fibers and spread the stain.

We guarantee to send you the item you select at the time of purchase. Please ensure you closely examine all photographs and written descriptions and check that the size is appropriate for your space or needs before ordering.

We take great care to photograph all of our website items in natural light and do not enhance these images with photo editing programs. However, different devices (especially phones and tablets) and different computer monitor settings and resolutions may affect the appearance of the colors you see.

If you have any questions, we are happy to provide additional information and photographs for your consideration prior to purchase.

Non-slip rug underlays are readily available for relatively reasonable prices in most countries. It is a good idea to consider using a non-slip underlay for both carpets and kilims, especially if the rug is to be placed on a wooden or other hard surface. This will ensure that the rug does not “walk” or buckle underfoot, reduces the chance of slipping and protects / extends the life of the rug.

As most hand-made rugs are unique, one-off productions, it is rarely possible to replicate a Vintage or Antique rug. However, we may be able to source a rug similar to your preferred piece if you send us images and other size and color details of what you require.

We do offer a custom-made service for our Overdyed Vintage Carpet, Overdyed Vintage Patchwork Carpet and Patchwork Kilim rugs.

Our workplace artisans are extremely skilled as well as having a great eye for color and design, so each custom-made rug they produce for us is a “work of art”. A special feature of these Overdyed and Patchwork rugs is that they can be “made to order”, which is very useful if you have a particular space to fill or color requirements and which conventionally sized and colored rugs do not suit. As we select and collect our own carpets and kilims for remanufacture, we can show you the patterns and colors we suggest you use / which we believe will work well together and then we can dye or cut and sew a rug to suit your space.